–1 Refund and return policy
Complaints must be made in writing (letter or email) within 14 days of the date of purchase.
Products must arrive at Amslerstore.com with the original purchase receipt and in the original or perfect packaging.
Otherwise, the replacement guarantee will expire.
The following items are generally not returnable.
- Items that were correctly declared in the online store, but do not visually suit the customer.
- Products customized according to the customer’s requirements
The right to exchange is guaranteed for the following items from Amslerstore.com.
- Items that were delivered defective.
- Items that show unacceptable defects.
Under no circumstances may items be exchanged due to dissatisfaction.
Under no circumstances may money be refunded.
Upon agreement, contributions may be refunded as credit or voucher. This decision lies solely with Amslerstore.com.